MOLLY MARGARET JEWELRY

REFUND AND RETURN POLICY | Effective August 11, 2026

At Molly Margaret Jewelry, we want you to love your purchase. If something is not quite right, please review the policy below and contact us so we can help.

RETURNS

We accept eligible returns requested within 14 calendar days of the date your order is delivered.

To request a return, please contact Molly Margaret Jewelry through the Contact Us page on our website. Include your name, order number, the item you would like to return, and the reason for the return.

Please do not mail an item back before receiving return authorization and return instructions from us. Items returned without prior authorization may not be accepted.

RETURN CONDITION REQUIREMENTS

To qualify for a return, merchandise must be:

• Unworn, unused, and in its original condition
• Free from scratches, alterations, odors, cosmetics, lotions, or other signs of wear
• Returned with all original tags, packaging, jewelry bags, boxes, and accessories
• Accompanied by proof of purchase or the original order number

Returned merchandise will be inspected after it is received. Molly Margaret Jewelry reserves the right to deny a return or reduce the refund when an item does not meet these requirements.

WORN, ALTERED, OR CUSTOMER-DAMAGED MERCHANDISE

We cannot accept returns for merchandise that has been worn, used, resized, altered, repaired by another party, or damaged after delivery.

Normal wear and tear - including scratches, tarnishing, bent or broken chains, loose stones caused by impact, exposure to chemicals, water damage, and damage caused by improper storage or handling - is not considered a product defect.

EARRINGS AND HYGIENE-SENSITIVE ITEMS

For health and hygiene reasons, earrings and other pierced jewelry are final sale and cannot be returned or exchanged.

If earrings arrive damaged, defective, or incorrect, please contact us within 3 calendar days of delivery and include clear photographs of the item and its packaging.

CLEARANCE AND FINAL-SALE ITEMS

Clearance merchandise, final-sale merchandise, gift cards, and any item specifically marked "Final Sale" cannot be returned, exchanged, or refunded.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or different from what you ordered, contact us within 3 calendar days of delivery. Please include your order number and clear photographs showing:

• The merchandise
• The damage or problem
• The shipping package and label

Please keep the item and all original packaging while we review your claim. If the claim is approved, Molly Margaret Jewelry will provide instructions and arrange an appropriate replacement or refund at no additional cost to you.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs for standard returns, including returns based on preference, fit, color, or change of mind.

We strongly recommend using a trackable and insured shipping service. Molly Margaret Jewelry is not responsible for returned merchandise that is lost, damaged, or misdirected while being shipped back to us.

If we confirm that an item arrived damaged, defective, or incorrect, Molly Margaret Jewelry will cover the reasonable cost of returning the item.

ORIGINAL SHIPPING COSTS

Original shipping and delivery charges are nonrefundable unless the return results from an error by Molly Margaret Jewelry or the item arrived damaged or defective.

If an order received free shipping and is returned for a reason unrelated to damage, defect, or our error, the actual original shipping cost may be deducted from the refund where permitted by law.

REFUNDS

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, generally within 5-10 business days after inspection. Your bank or credit card company may require additional time to post the refund to your account.

We cannot issue a refund to a different card, account, or payment method. Any applicable return-shipping costs or other authorized deductions will be subtracted from the refund.

LOST, STOLEN, OR DAMAGED SHIPMENTS

Molly Margaret Jewelry is not responsible for packages that are delayed by the carrier or for packages confirmed by the carrier as delivered but reported missing or stolen.

If your shipment appears lost, arrives damaged, or is marked delivered but cannot be located, please contact us promptly. We will assist you in reviewing the tracking information and, when appropriate, filing a claim with the shipping carrier.

Customers are responsible for providing a complete and accurate delivery address at checkout. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as quickly as possible. We cannot guarantee that an order can be changed or canceled after it has been submitted. Once an order has entered processing or has shipped, the regular return policy applies.

CONTACT US

Questions about a return or refund may be submitted through the Contact Us page on the Molly Margaret Jewelry website. Please include your name and order number so we can assist you promptly.

Molly Margaret Jewelry reserves the right to update this policy at any time. The policy in effect on the date of purchase will apply to that order. Nothing in this policy limits any rights available to customers under applicable law.