FAQs

MOLLY MARGARET JEWELRY

FREQUENTLY ASKED QUESTIONS

Beautiful finds. Feel-good prices. Everyday sparkle.

Welcome to Molly Margaret Jewelry! We want shopping for your perfect piece to feel fun, easy, and worry-free. Here are answers to some of our most frequently asked questions.

Our Jewelry

What types of jewelry do you offer?

We offer a colorful collection of rings, necklaces, pendants, bracelets, and earrings. Our pieces are selected for their beauty, character, quality, and affordable prices—because everyone deserves a little everyday sparkle!

What materials are used in your jewelry?

Our collection includes sterling silver, gold-plated and gold-over-sterling designs, pearls, semi-precious stones, and other beautiful materials. Because every piece is different, please review the individual product description for its specific materials and details.

Is your jewelry hypoallergenic?

Many of our pieces are designed with comfort in mind, but sensitivities can vary. Please check the product description for material information. If you have a known metal allergy or need more information about a particular piece, contact us before ordering.

Do pendants include a chain?

Some pendants include a chain, while others are sold separately. The product description will tell you exactly what is included with your purchase.

How do I choose the correct ring size?

Select your ring size from the available options on the product page. We recommend having your finger professionally measured or using a ring-sizing guide before ordering. Available sizes vary by design.

Will the jewelry look exactly like the photograph?

We do our best to photograph every piece accurately. Colors may appear slightly different depending on your screen settings. Natural stones may also have small variations in color, pattern, and texture, making each piece uniquely beautiful.

Orders and Shipping

Do you offer free shipping?

Yes! Molly Margaret Jewelry offers complimentary standard shipping. If rush shipping is available and selected, an additional charge will apply and will be shown during checkout.

When will my order arrive?

Delivery times depend on your location and the shipping method selected. Once your order ships, you will receive tracking information by email. Carrier delays, weather, and other circumstances outside our control may affect delivery times.

Can I change or cancel my order?

Please contact us as quickly as possible if you need to change or cancel an order. We will gladly help when we can, but changes and cancellations cannot be guaranteed once an order has entered processing or has shipped.

What if my package is marked delivered but I cannot find it?

First, check around your delivery location and ask household members or neighbors if they accepted it. You may also contact the shipping carrier. If you still cannot locate the package, contact us so we can help review the tracking information and determine whether a carrier claim may be appropriate.

Gifts and Jewelry Care

Is my jewelry packaged for gift-giving?

Yes! Every Molly Margaret Jewelry order is thoughtfully packed with care and ready to delight. If your purchase is a gift, you may leave a note with your order during checkout.

How should I care for my jewelry?
  • Remove it before swimming, showering, exercising, or sleeping.
  • Avoid direct contact with perfumes, lotions, hairspray, household cleaners, and other chemicals.
  • Wipe each piece gently with a soft, dry cloth after wearing it.
  • Store pieces separately in a jewelry pouch or box to help prevent scratching and tangling.
  • Keep jewelry away from excessive moisture, heat, and direct sunlight.

Returns and Refunds

What is your return policy?

Eligible merchandise may be returned when a return is requested within 14 calendar days of delivery. Items must be unworn, unused, unaltered, and returned in their original condition with all tags, packaging, jewelry bags, boxes, and accessories. Please contact us for authorization and return instructions before mailing anything back. Unauthorized returns may not be accepted.

Can earrings be returned?

For health and hygiene reasons, earrings and other pierced jewelry are final sale and cannot be returned or exchanged. If your earrings arrive damaged, defective, or incorrect, please contact us within three calendar days of delivery.

Are clearance and final-sale items returnable?

No. Clearance merchandise, items marked Final Sale, and gift cards cannot be returned, exchanged, or refunded.

Who pays for return shipping?

Customers are responsible for return shipping when returning an item because of preference, fit, color, or a change of mind. If we confirm that an item arrived damaged, defective, or incorrect, Molly Margaret Jewelry will cover the reasonable return-shipping cost. We strongly recommend using a trackable and insured shipping service when returning jewelry.

When will I receive my refund?

Once an approved return is received and inspected, we will notify you of the decision. Approved refunds are generally issued to the original payment method within 5–10 business days after inspection. Your bank or credit card company may need additional time to post the refund.

What if my order arrives damaged or incorrect?

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within three calendar days of delivery. Include your order number and clear photographs of the jewelry, the damage or problem, and the shipping package and mailing label. Please keep the item and all original packaging while we review your claim.

Contact Us

We're always happy to help! Please use the Contact Us page on our website or reach us directly:

We generally respond within 1–2 business days.

Thank you for shopping with our family-run business. We hope you find something that makes you smile, adds a little sparkle, and feels perfectly you!